Return and Refund Policy

Effective Date: June 11, 2025

14 Days Returns
We offer returns on most items within 14 days of purchase. We proudly offer our hassle-free policy on all products. Our commitment is to ensure that your shopping experience with us is risk-free and enjoyable. Please note the exceptions below

How to Initiate a Return
To start a return, please follow these steps:

  • Contact us here or email us at info@sanrioseason.com with your order number and reason for return.
  • We will provide return instructions, including a return shipping address.
  • The customer has followed the product usage instructions provided on our website or packaging.
  • The item must be unused, in its original condition, and free from any damage.
  • It must be returned in the original packaging, including all accessories, tags, or inserts.
  • Proof of purchase, such as the order confirmation email or packing slip, must be included.

Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, refunds will be processed to the original payment method within 5 business days. Please note that shipping costs are non-refundable.

Exchanges
If you need to exchange an item for a different size, colour, or replacement, please contact us. Exchanges are subject to product availability.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).
  • We recommend using a trackable shipping service as we are not responsible for lost return packages.

Damaged or Defective Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and provide a resolution.

Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider. If you still need assistance, contact us here or email us at info@sanrioseason.com.

Contact Us
For any questions regarding our Return Policy, please reach out to us at 

Business Name: Sanrio Season

Phone: +1 (617) 858-4025

Email: info@sanrioseason.com

Address: 225 Hancock Street, Apt 3323, Quincy, Massachusetts 02171, United States

Business Hours: Monday-Friday, 9 AM - 9 PM EST

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