FAQ
Frequently Asked Questions
Last Updated: June 3, 2025
Welcome to our FAQ page! Here, you’ll find answers to common questions about our products, shipping, payments, and more. If you need further assistance, feel free to contact us here or via email info@sanrioseason.com.
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so we cannot guarantee modifications or cancellations. Please contact us immediately at info@sanrioseason.com, and we’ll do our best to assist you.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free standard shipping and flat rate of $10 for expedited shipping.
Q: How long does shipping take?
A: Estimated delivery times are as follows:
| Shipping Methods | Handling Time | Transit Time |
| Standard | 0 to 1 business day | 1 to 2 business days |
| Express | 0 to 1 business day | 3 to 4 business days |
Q: Do you ship internationally?
A: At this time, we only ship within the U.S. We’re working on expanding our shipping options in the future.
Q: How can I track my order?
A: Once your order ships, you’ll receive a USPS tracking number via email to monitor your package’s status.
3. Products & Availability
Q: Do you restock sold-out items?
A: Some limited-edition plushies may not be restocked, but we frequently update our inventory with new arrivals. Sign up for our newsletter to be notified of restocks!
Q: How do I take care of my plush?
A: We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing to preserve the plush’s quality.
4. Returns & Exchanges
Q: What is your return policy?
A: We want you to be satisfied with your purchase! You may return eligible items within 14 days of delivery for a refund or exchange. To be eligible for a return, items must:
- Be in their original condition, unused, and with all original tags and packaging.
- For more information on returns, please visit our Return Policy page here.
Q: My item arrived damaged. What should I do?
A: We’re sorry for the inconvenience! If your order arrives damaged or with missing items, please contact us within 14 days of delivery with photos of the damage. We will work with you to resolve the issue. Please email us at info@sanrioseason.com with your order number and photos of the damaged item, and we’ll work on a resolution.
5. Contact Us
Q: How can I contact customer support?
A: You can reach us via the contact us page or email us at info@sanrioseason.com. We typically respond within 24 hours.
If you have any other questions, feel free to reach out! We're happy to help.
Business Name: Sanrio Season
Phone: +1 (617) 858-4025
Email: info@sanrioseason.com
Address: 225 Hancock Street, Apt 3323, Quincy, Massachusetts 02171, United States
Business Hours: Monday-Friday, 9AM - 9PM EST