FAQ

Frequently Asked Questions 

Last Updated: 03/11/2025

Welcome to our FAQ page! Here, you’ll find answers to common questions about our products, shipping, payments, and more. If you need further assistance, feel free to contact us here or via email info@sanrioseason.com. 

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so we cannot guarantee modifications or cancellations. Please contact us immediately at info@sanrioseason.com, and we’ll do our best to assist you.

Q: Do you offer gift options?
A: Yes! You can add a personalized greeting card to your order at checkout to make your gift extra special.

2. Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the U.S.—no minimum purchase required.

Q: How long does shipping take?
A: Orders are processed within 1-2 business days, and standard shipping typically takes 3-7 business days depending on your location.

Q: Do you ship internationally?
A: At this time, we only ship within the U.S. We’re working on expanding our shipping options in the future.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor your package’s status.

3. Products & Availability

Q: Do you restock sold-out items?
A: Some limited-edition plushies may not be restocked, but we frequently update our inventory with new arrivals. Sign up for our newsletter to be notified of restocks!

Q: How do I take care of my plush?
A: We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing to preserve the plush’s quality.

4. Returns & Exchanges

Q: What is your return policy?
A: We want you to be satisfied with your purchase! You may return eligible items within 14 days of delivery for a refund or exchange. To be eligible for a return, items must:

  • Be in their original condition, unused, and with all original tags and packaging.
  • Not be on our list of non-returnable items (e.g., sale items, gift cards, perishable goods).
  • For more information on returns, please visit our Refurn Policy page here. 

Q: My item arrived damaged. What should I do?
A: We’re sorry for the inconvenience! If your order arrives damaged or with missing items, please contact us within 14 days of delivery with photos of the damage. We will work with you to resolve the issue. Please email us at info@sanrioseason.com with your order number and photos of the damaged item, and we’ll work on a resolution.

5. Contact Us

Q: How can I contact customer support?
A: You can reach us via the contact us page or email us at info@sanrioseason.com. We typically respond within 24 hours.

Q: Do you have social media?
A: Yes! Follow us on @sanrio.season on TikTok for the latest updates, new arrivals, and special promotions.

If you have any other questions, feel free to reach out! We're happy to help.